At Zofy Store, we want you to be fully satisfied with your purchase. Our return and exchange policy is as follows:
✅ Returns & Exchanges: Accepted within 7 days of receiving your order.
✅ Eligible Items: Products must be unused, in original packaging, and with all tags intact.
✅ Non-Returnable Items: Items on sale, customized products, or used/opened products are not eligible for return.
✅ Exchange: If you want to exchange an item, you can choose a replacement of the same value.

Note: The customer is responsible for return shipping costs unless the item is defective or incorrect.

To request a refund, follow these steps:

1. Contact Us via WhatsApp, email, or phone within 7 days of receiving your order.

2. Provide Order Details (order number, reason for return, and product photos).

3. Return the Product after approval. We will provide the return address.

4. Refund Processing will begin once we receive and inspect the product.

If you receive a damaged or incorrect item:

1. Take clear photos of the product and packaging.

2. Contact our support team via WhatsApp, email, or phone within 24-48 hours of delivery.

3. We will verify the issue and arrange a replacement or refund at no extra cost

• Bank Transfer / Easypaisa / JazzCash: 3-7 working days

• Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or store credit within 5-10 working days.

• Refunds may take longer if bank processing times are delayed.